The scheduling of your surgery takes preparation and coordination efforts on behalf of NTP Healthcare a Medical Tourism brand of NTP Tourism Affairs Limited and can be called in short as NTP or with the brand name NTP Healthcare or (“we“, “our“ or “us“), medical and travel service providers including but not limited to doctors, hospitals, nutrition consultants and ground transportation providers. We reserve the right to make changes to the Cancellation & Refund Policy at any time we deem necessary without notice. Please take the time to read and understand the Cancellation & Refund Policy set below prior to scheduling your surgery through us.
If you cancel the Procedure at any time after you pay your initial booking fee, you understand that such cancellation will cause NTP Healthcare , on behalf of itself, its employees, and its agents, the surgeon(s) and the hospital/clinic to incur economic damages and losses in types and amounts that are impossible to calculate and ascertain. Therefore, the liquidated damages set forth below represent a fair, reasonable and appropriate estimate thereof.
Accordingly, in lieu of actual damages for such cancellation, you agree that the liquidated damages may be assessed and recovered by NTP Healthcare, on behalf of itself, its employees, and its agents, against you in the event of such cancellation and without NTP Healthcare having to present any evidence of the amount or character of actual damages sustained by reason thereof; therefore, you agree to this Cancellation & Refund Policy. Such liquidated damages are intended to be an estimate of actual damages and not intended as a penalty, and you agree to the following without limiting NP Healthcare’s c/o NTP Tourism Affairs Ltd. right to terminate the Patient Agreement:
Cancellation by Patient
- Cancellations must be received by NTP Healthcare c/o NTP Tourism Affairs Ltd. in writing by email from the Guest ID from which he/she is communicating for the Reservations.
- If you cancel the procedure within Fifteen (15) days of the scheduled date for your procedure, you understand NTP will refund up to TWENTY FIVE PERCENT (25%) of all monies paid after NTP deducts booking fee and all expenses incurred by NTP Healthcare.
- If you cancel the procedure at least Sixteen (16) days prior to the scheduled date for your procedure, you understand NTP Healthcare will refund up to FIFTY PERCENT (50%) of all monies paid after NTP Healthcare c/o NTP Tourism Affairs Ltd. deducts booking fee and all expenses incurred by NTP Healthcare.
- If you cancel the procedure at least thirty (30) days prior to the scheduled date for your procedure, you understand NTP Healthcare will refund up to SEVENTY PERCENT (70%) of all monies paid after NTP Healthcare c/o NTP Tourism Affairs Ltd deducts booking fee and all expenses incurred by NTP Healthcare c/o NTP Tourism Affairs Ltd.
Cancellation by Surgeon Policy:
If you arrive for surgery and the surgeon decides, for your health and safety, not to attempt or complete your surgery, you will be responsible for all expenses incurred by surgeon, hospital/clinic, and NTP Healthcare including but not limited to, hospital costs, transportation costs, hotel stay costs, lab fees, coordination fees, administrative fees, etc., incurred as a result of the cancellation. Upon said cancellation, any remaining balance of the 25% of your funds paid will be refunded to you after booking fee and all expenses are deducted. You will be responsible for all expenses that exceed the 25% of the funds you have paid to date.
If you cancel your surgery, the booking fee can always be applied to the rescheduled surgery or a different surgery with the same surgeon, provided you reschedule the procedure within three (3) months of the originally scheduled procedure.
Cancellation by Death / Serious Illness: Cancellation that is the result of a death or serious illness will be handled on case by case basis.